Kevin Money

Languages

  • English

Kevin Money

The Psychology of Leadership and Customer Service

Dr Kevin Money is the Director of the John Madejski Centre for Reputation and is a member of the Faculty for Human Resource Management at Henley Management College. He is the Editor of the Journal of General Management and Manager Update.

His style is engaging, interactive and refreshing. He challenges the status quo and brings a unique blend of knowledge, enthusiasm, and cross-cultural experience to his work with organisations.

Kevin Money is a mentor and tutor of Henley's Executive… 

Dr Kevin Money is the Director of the John Madejski Centre for Reputation and is a member of the Faculty for Human Resource Management at Henley Management College. He is the Editor of the Journal of General Management and Manager Update.

His style is engaging, interactive and refreshing. He challenges the status quo and brings a unique blend of knowledge, enthusiasm, and cross-cultural experience to his work with organisations.

Kevin Money is a mentor and tutor of Henley's Executive Development Programme and he supervises Doctoral research associates. He finished his psychology degree at the University of Kent at Canterbury, his MSc in Applied Psychology at Cranfield and his PhD at Henley. The subject of his PhD was "The Psychology of Customer Relationships"

Each project is tailored to the requirements of each client there are no stock answers. Kevin is long on practical content, short on waffle.

He has worked as a consultant mentor to individuals from companies and organisations including BT, Canon, Marks & Spencer, Barclays, Tesco, the Hong Kong Police, the Parkinson's Disease Society and the New Zealand Fire Service.

Kevin Money teaches Leadership and Team Building on the Henley MBA programme and is a lecturer on the London Business School "Lead to Win" programme.

He is currently researching into the following topic areas:

Customer Service: Building strong relationships with customers, employees, suppliers and stakeholders
How to implement strategy through effective team-work
Developing the emotional intelligence of staff and managers
Building the reputation of a number of multinational organisations
The reputation and commitment of corporate funders to charities
Corporate Social Responsibility (CSR) in stakeholder relationships in Europe and Asia
Customer and CSR survey methodology

His publications include:
-Best and Worst Corporate Reputations: Nominations from the General Public
-Employee Communications and Relationships (co-authored with Professor Keith Macmillan).

Kevin joined Henley Management College in 1997 as the youngest ever member of Faculty where he teaches corporate responsibility and team building on the MBA programme.

Show More
Close
View our Global Network